Frequently Asked Questions
Design & Artwork
Of course, you can! Manufacturing custom boxes and packaging is our specialty and we have dedicated design and technical teams to tailor such boxes and packaging to suit your custom design needs.
Absolutely! Free design adjustments! We have a team of graphic designers to ensure your artwork is print-ready for your custom boxes.
Easy custom box printing! Choose your box style, fill our quick quote form & upload your design. Our design experts will create perfect packaging for your brand in 2 business days!
Box Materials & Printing
We offer a wide array of materials, ranging from bleach card, kraft card, art card, to bux board. We also offer different kinds of papers, ranging from offset paper, matt paper, kraft paper, art paper, to book paper. Besides, we have several other options for materials as well, including corrugated, rigid, and sticker based materials.
Unless otherwise specified or required, we use the most suitable as well as optimal grammage and material for all custom boxes and packaging.
Of course, you can! When filling out the custom quotation form, simply mention the specific grammage that you require. We will try our best to source that specific grammage. However, just in case that specific grammage is not available, we will inform you and let you know the closest best possible alternative that is available.
Yes, we do. In fact, most of our materials comprise of at least 50% recycled constituents. Not to mention, all materials that we use are 100% recyclable to leave behind minimal footprint.
Printing & Finishing
Depending on the nature and specific requirements of your job, we use various printing technologies to optimally meet your requirements. Amongst other technologies, we have digital printing, offset printing, and screen printing state-of-the-art equipment – all in house.
We offer a host of finishing options, including gloss lamination, matte lamination, varnish, spot UV coating, full UV coating, embossing, debossing, foiling, hologramming, and window patching etc. Wherever applicable, you can choose any of these options. Also, if you have a requirement for any other finishing option, mention about it while filling our custom quotation form and we will try our best to assist.
Yes, absolutely. We use premium quality inks that add a natural sheen and resultantly give a luxurious finishing to the final output.
When it comes to color matching, no doubt there is a bit of inherent variation, especially in low volume jobs of up to 500 units, in the printing process. As this quantity increases, the color matching becomes increasingly accurate up to a certain degree. However, even for low volume jobs, we try out best to match the final output colors as closely as possible to the on-screen colors.
We absolutely can! When filling out the custom quotation form, simply let us know what you would like to be printed on the inner sides, and we will make sure to print accordingly.
Delivery & Shipping
Although we use various reliable and trusted courier companies for timely fulfillment, most of our packages are shipped through Fedex, DHL, and UPS.
Yes, we ship across the United States, with no state being an exception.
Yes, we ship to 150+ countries other than the United States.
Unless otherwise specified or required, we ship exclusively through air cargo. Sea cargo takes a lot more time, with 2-3 months being the usual time. However, if for certain reasons, you have a specific requirement for sea cargo, please email us and we will gladly oblige.
We offer two delivery times: standard and expedited. If you select the standard delivery option, your order will be delivered in approximately 2-3 weeks at your doorstep. On the contrary, if you select the expedited delivery option, your order will be delivered in approximately 1-2 weeks at your doorstep. Please note that these are the usual and approximate delivery times, barring any force majeure circumstances. The timeline for delivery times starts once you approve the digital proof as well as once we receive your payment.
The timeline for delivery times starts once you approve the digital proof as well as once we receive your payment.
No, we do not charge for standard delivery time. It is offered absolutely free regardless of the quantity or style of custom boxes or packaging you choose to order.
Of course, we do! However, if your residential address requires an exclusive permission for the packaging to be delivered, please inform us at the time of placing your order so that we can forward the relevant instructions to the courier.
We pack all custom orders using sturdy corrugated cartons to prevent any damage during transit. Not to mention, depending on the style and quantity of your packaging, we may use cartons of different sizes.
No. We provide packing services absolutely free of cost to our valuable clients.
Yes, we do. As soon as we receive the tracking ID from the courier, we forward it to you.
Returns & Refunds
As a general rule, we do not accept returns since all our products are custom made as per the specific requirements of each client. Still, since we want our customers to be fully satisfied with their orders, please reach out if you are not satisfied in any way whatsoever. We will try our best to offer an optimal solution on a case-by-case basis.
Hypothetically speaking, if the order delivered to you fundamentally differs from the specifications that you locked while placing the order and/or someone else’s order has been delivered to you, the client shall be entitled, following a brief investigation into the facts of the case, either to a partial/full refund or an equivalent remedy. Not to mention, these are very remote scenarios and mentioned for hypothetical purposes, and fortunately no such incident has been reported since the inception of our business.
Unfortunately, as a general rule, no. Still, your case will be thoroughly examined by our sales team on a case-by-case basis. However, clients must understand that slight variations are part and parcel of the printing process, especially when it comes to color matching the final output with the on-screen output.
