Return & Refund Policy
At TABSBOX LLC, we take pride in offering high-quality custom box solutions tailored specifically to the unique requirements of each client. Due to the customized nature of our products, all orders are made-to-order and designed to meet the specific specifications provided by our clients. As such, we adhere to the following Refund Policy:
Non-Refundable Orders
Customized Products
Since all our boxes are created based on individual client specifications, we are unable to accept returns or issue refunds once the production process has begun. This includes orders for custom sizes, designs, materials, and branding such as logos or artwork.Client-Approved Designs
Before production, we ensure that all designs, artwork, and specifications are reviewed and approved by the client. By approving the design, you confirm that you are satisfied with all aspects of the customization, and we proceed accordingly.
Exceptions
While we strive for 100% accuracy and satisfaction, exceptions to this policy may be considered under the following circumstances:
- Production Errors:
If there is a verified error in manufacturing that does not align with the approved design or specifications, we will review the issue and provide a resolution, which may include a reprint or partial refund. - Damaged Products:
If your order arrives damaged due to shipping, we require that you notify us within 48 hours of receiving your shipment. Please provide detailed photos of the damage, including the packaging and product, to assist with our review.
Resolution Process
To address any concerns regarding your order, please follow these steps:
- Contact our customer service team at +1 (888) 255-8885 or inquiry@tabsbox.com within 48 hours of receiving your order.
- Provide your order number and a detailed description of the issue. Supporting documentation such as photos or videos will be required.
- Our team will investigate the matter and respond within 3-5 business days with a proposed resolution.
Important Notes
- Refunds, if applicable, will be limited to cases of verified production errors or shipping damage and are subject to our review process.
- Custom orders cannot be canceled once the production process has started.
- It is the responsibility of the client to provide accurate specifications and promptly approve designs to ensure timely and accurate production.
We appreciate your understanding of our policies, as they enable us to maintain the highest standards of quality and service for our custom packaging solutions. For further questions or concerns, please contact our customer support team.
TABSBOX LLC
Delivering Excellence, One Custom Box at a Time!
Frequently Asked Questions
Design & Artwork
Of course, you can! Manufacturing custom boxes and packaging is our specialty and we have dedicated design and technical teams to tailor such boxes and packaging to suit your custom design needs.
Absolutely! Free design adjustments! We have a team of graphic designers to ensure your artwork is print-ready for your custom boxes.
Easy custom box printing! Choose your box style, fill our quick quote form & upload your design. Our design experts will create perfect packaging for your brand in 2 business days!
Box Materials & Printing
We offer a wide array of materials, ranging from bleach card, kraft card, art card, to bux board. We also offer different kinds of papers, ranging from offset paper, matt paper, kraft paper, art paper, to book paper. Besides, we have several other options for materials as well, including corrugated, rigid, and sticker based materials.
Unless otherwise specified or required, we use the most suitable as well as optimal grammage and material for all custom boxes and packaging.
Of course, you can! When filling out the custom quotation form, simply mention the specific grammage that you require. We will try our best to source that specific grammage. However, just in case that specific grammage is not available, we will inform you and let you know the closest best possible alternative that is available.
Yes, we do. In fact, most of our materials comprise of at least 50% recycled constituents. Not to mention, all materials that we use are 100% recyclable to leave behind minimal footprint.
Printing & Finishing
Depending on the nature and specific requirements of your job, we use various printing technologies to optimally meet your requirements. Amongst other technologies, we have digital printing, offset printing, and screen printing state-of-the-art equipment – all in house.
We offer a host of finishing options, including gloss lamination, matte lamination, varnish, spot UV coating, full UV coating, embossing, debossing, foiling, hologramming, and window patching etc. Wherever applicable, you can choose any of these options. Also, if you have a requirement for any other finishing option, mention about it while filling our custom quotation form and we will try our best to assist.
Yes, absolutely. We use premium quality inks that add a natural sheen and resultantly give a luxurious finishing to the final output.
When it comes to color matching, no doubt there is a bit of inherent variation, especially in low volume jobs of up to 500 units, in the printing process. As this quantity increases, the color matching becomes increasingly accurate up to a certain degree. However, even for low volume jobs, we try out best to match the final output colors as closely as possible to the on-screen colors.
We absolutely can! When filling out the custom quotation form, simply let us know what you would like to be printed on the inner sides, and we will make sure to print accordingly.
